Pure Padel Clubs Ltd

Supervisor

Job Type: Full time, Permanent

Hours: 40 hours per week, variable shift pattern across club opening hours (6am to 11pm), Monday to Sunday

Reports to: Assistant Club Manager

Salary: £28,000 to £30,000 per year

Pure Padel is a rapidly growing padel club operator dedicated to delivering outstanding facilities and a genuinely welcoming, community driven experience. With ambitious plans to open 30 clubs across the UK in the next five years, our venues are designed to be more than just places to play. They are vibrant social hubs where hospitality, sport and community come together.

As a Supervisor at Pure Padel, you play a key role in the day to day running of the club. You take ownership of your shifts, leading the team to deliver exceptional customer experiences and consistently high operational standards, while supporting the Club Manager and Assistant Club Manager. This is a fantastic opportunity for someone passionate about sport, hospitality and people who wants to grow their leadership skills in a fast growing business.

Club operations

● Supervise day to day club operations during your shift, ensuring the club runs smoothly and efficiently.

● Maximise court utilisation by managing bookings and proactively filling available court time.

● Handle customer and member communications via Playtomic, club email and social channels.

● Ensure all health and safety procedures and risk assessments are followed and up to date.

● Open and close the club as required, following all relevant procedures.

Customer service and community

● Provide excellent customer service and hospitality, creating a welcoming, inclusive atmosphere for all members, players and guests.

● Handle enquiries, feedback and complaints professionally and with a solution focus.

● Build positive relationships with regular players to foster community, and support membership growth and retention.

Food, beverage and retail

● Assist in overseeing bar, café and pro shop operations during your shift, maintaining quality service standards.

● Manage stock levels and ensure areas are clean, well stocked and presented to brand standard.

● Actively upsell food, drink and retail products (rackets, balls, accessories), and support the team to do the same, to maximise ancillary revenue.

Events, socials and academy

● Assist with the delivery of padel socials, tournaments, leagues, Academy sessions and community events.

● Help manage enquiries for private bookings, corporate events and tournaments on behalf of management.

● Ensure events run smoothly during your shift, maintaining a welcoming, well organised environment.

Team leadership and development

● Lead and motivate the team during your shift, setting a high standard for service and professionalism.

● Support the onboarding and training of new team members, sharing best practice and club procedures.

● Help build a positive team culture aligned with Pure Padel's values.

● Escalate any staffing or operational concerns to management promptly.

Site standards and health and safety

● Ensure the club is clean, safe and well presented throughout your shift.

● Carry out regular checks of all areas including courts, café and bar, changing rooms and reception.

● Oversee cleaning schedules, refuse management and court care on shift.

● Report and escalate any maintenance issues or safety concerns promptly.

Safeguarding

● Understand your safeguarding responsibilities, covered in your onboarding, and know how to recognise, raise and escalate a concern.

Flexibility

● Undertake additional tasks from time to time as directed by the Club Manager or Assistant Club Manager, and work flexibly across a range of shifts including early mornings, evenings and weekends.

Essential

● Previous experience in a customer facing role within hospitality, leisure, retail or sport.

● A confident, friendly communicator who enjoys engaging with people.

● Natural ability to lead and motivate others in a team.

● Organised and proactive, able to manage multiple tasks during busy periods.

● Committed to delivering a high standard of customer service at all times.

● A positive, can-do attitude and willingness to get stuck in.

● Right to work in the United Kingdom.

Desirable

● Previous supervisory or team leading experience.

● Experience in a sports club, leisure or events environment.

● Familiarity with booking platforms such as Playtomic.

● A passion for padel or racket sports.

● Salary £26,000 to £28,000 per year.

● Discounted padel.

● Discount on food and beverage.

● A genuine progression path from Supervisor to Assistant Club Manager, Club Manager and beyond. We are growing fast and we promote from within.

● Training and development to grow your leadership skills.